Refund policy

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. A full refund or replacement is provided for items that arrive damaged within 3 days of delivery. All refund or replacement requests for damaged products will need to be validated through photo or video evidence submitted for approval prior to a refund being issued.

We currently do not accept returns unless the item is defective or incorrect. If you receive a damaged or wrong item.You can always contact us for any return question at Yourventrova@gmail.com.

To start a return, you can contact us at Yourventrova@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Delivered orders :

will not process refunds or replacements if the tracking information indicates the order was delivered. In cases where the package wasn’t received, a non-delivery certification from the local post office is required for a refund or replacement.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Yourventrova@gmail.com.

 

Note:

At Ventrova, we believe in creating a seamless and enjoyable shopping experience for you. Your trust means everything to us, and we’re here to make sure you love every purchase. If something isn’t quite right, we’re happy to help. Thank you for being a part of our journey—we appreciate you more than you know.