Shipping policy
At Ventrova, we are committed to delivering high-quality products to our customers worldwide. Please read our shipping policy carefully before placing your order.
1. Order Processing Time
• Orders are processed within 1-3 business days after payment is confirmed.
• You will receive an email confirmation with tracking information once your order has shipped.
2. Shipping Times & Rates
We offer standard worldwide shipping, and delivery times may vary based on your location.
Region Estimated Delivery Time Shipping Cost
United States 7-15 business days
Canada 7-20 business days
Europe 7-20 business days
Australia & New Zealand 7-20 business days
Rest of the World 10-30 business days
• Please note: These are estimated shipping times. Delays may occur due to customs, holidays, or unforeseen circumstances.
3. Order Tracking
• Once your order is shipped, you will receive a tracking number via email.
• You can track your order using the link provided in the email.
4. Lost or Delayed Shipments
If your package hasn’t arrived within the estimated timeframe:
1. Check your tracking details for any updates.
2. Contact the shipping carrier for additional information.
3. If your order is significantly delayed (beyond 30 days), contact our support team at [Your Email], and we will assist you.
5. Incorrect Address Policy
• Customers are responsible for providing the correct shipping address at checkout.
• If an incorrect address is entered and the package is returned to us, the customer must cover the cost of reshipping.
6. Customs, Duties & Taxes
• International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
• Ventrova is not responsible for delays due to customs clearance.
7. Shipping Restrictions
We currently do not ship to the following locations:
• P.O. Boxes
• Military Bases (APO/FPO)
• Restricted countries due to carrier limitations
8. Contact Us
If you have any questions about our shipping policy, please contact us:
📧 Email: [Your Contact Email]